FAQ
Q1. What is your terms of packing?
A:Usually, we pack our goods in neutral wooden cases and flight cases. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letter.
Q2. What is your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery?
A: FOB
Q4. How about your delivery time?
A: Generally, it will take 15 to 20 days after receiving your advance payment. The specific delivery time depends on the item and your order quantity.
Q5. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test for 72hrs before delivery.
Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q9: What is your best service?
1: One to one sales engineer to customer responsibility system; 2. Know your project and provide the best solution for it;, 3. Track your order and let you know each step and detail of it; 4. Teach you how to install and use the screen; 5. Care the subsequent use of your screen and ensure your after - sales service be well.
Q10:How about your Warranty Term?
A: 2-year warranty. Structure design, installation problem, system problem, how to use the screen... don't worry, we have professional after-sale team to solve your any questions after you placed an order. And your exclusive sales engineer will also help you get over any problems.
